Today’s Branch Service Updates
- Effective 6/23/2020: Moxee Branch is open for drive-up transactions.
- Lobbies will be closed for transactions. Our drive ups are open for all of your banking needs.
- Beginning May 4th, new memberships and loan applications will be allowed in lobby, by appointment only. Please call us at 509.248.4308 or MAKE AN APPOINTMENT.
We Care About Your Health
Protecting our members, employees and the community from the spread of the COVID-19 virus is critically important. We are closely monitoring the current situation and following recommendations from the Center for Disease Control and Prevention (CDC) and local authorities.
We know how important it is to access your money at any time, so that is a top priority for us. We are taking precautions where possible to protect our members and employees. As the situation progresses, we will update members on this page, through social media and via email.
If you are hesitant or unable to visit your local CALCOE branch, remember Online Banking through either desktop or mobile app and Phone Teller remain available for your convenience and can be used for most of your banking transactions.
Online/Mobile Banking Services:
- Deposit checks (mobile only) to accounts and loans
- Make transfers to accounts and loans
- Transfer funds from other banks and credit unions to accounts and loans
- Manage My Cards to monitor transactions, block cards (mobile only)
- View current and past statements
- Apply for a loan
If you think you will be impacted financially, please let us know.
We have programs in place to help.
Tips for Members
We encourage you to follow the CDC’s recommendations for preventing the spread of this and other infectious viruses, including regularly washing your hands and staying home if you are ill. We also recommend washing your hands or using hand sanitizer before and after using an ATM or other high-touch device.
Yakima County Development Association has created a Yakima Valley map for open restaurants, medical locations and schools providing free meals. Thanks YCDA!
Where will the money go? Your stimulus check will be deposited directly to the credit union or bank account you provided to the IRS for your 2019 tax refund or 2018 refund, if you have not yet filed this year. If you are a Social Security Income recipient who does not file a tax return, the payment will be made to the account you are using for SSI direct deposit. If you have not provided a direct deposit account for tax refunds, your check will be mailed to you.
When? Direct deposits will begin over a three week period starting April 13th. Checks are expected to start being mailed out May 4 at a rate of $5 million per week, taking about 20 weeks.
What should I do if I receive the stimulus check via mail? We encourage you to use Remote Deposit Capture using our free mobile app which will release a portion of the funds immediately. Then you can access the funds electronically. If you are not able to use the mobile app, we accept deposits through our drive up, night deposit box or ATM deposit at all locations.
What should I choose if I haven’t filed 2019 taxes yet and expect a return? We encourage you to choose to receive any refunds via direct deposit. Direct deposit ensures the IRS has the most current information for your stimulus check as well. The deadline for filing 2019 taxes has been extended to July 15, but the sooner you establish your direct deposit information, the better. Plus, filing as early as possible helps to deter identity theft.
Should I Withdraw Cash?
Some people say you should withdraw cash to protect yourself during the COVID-19 outbreak. Here are four reasons withdrawing extra cash may actually be not the best possible move right now:
- Cash is vulnerable – Credit union accounts are federally insured to $250,000, making them a gazillion times safer than keeping your money under the mattress or in your pocket.
- Cash is not required – With so many secure ways to access your accounts and to pay your bills, there’s almost no reason you’ll need extra cash.
- Cash is tempting – You may actually need less cash at this time time. Unless, of course, you’ve got it stuffed in your wallet, tempting you to spend money you would not have spent if it were secure in the credit union, earning dividends.
- Cash is, well, kind of dirty – As regards to your personal health, the Centers for Disease Control and Prevention recommends always washing your hands thoroughly after handling cash, because you never know where it’s been.
Beware of Scams
Unfortunately, some people and companies are taking advantage of the fears surrounding the spread of the virus. Do not let fear cloud your judgment when accessing links from emails and social media. Here are some tips from the Federal Trade Commission.
In addition, fraudsters are also using sophisticated methods in attempt to fraud accounts. Fraudsters try to make it appear that their call or text is coming from CALCOE and even go so far as attempting to report fraud on your account!
Be aware. Be prepared. CALCOE will never ask you for information that we already have in our system. Do not give out personal information such as: Social Security Number, including the last four digits, online banking login information, passwords, debit card PINs, and/or debit or credit card numbers including the last four digits.
If you are suspicious of any call or text that is claiming to be from CALCOE, hang up or do not respond and then call us directly at 509.248.4308.
Please feel free to connect with us by calling 509.248.4308 or emailing us at firstname.lastname@example.org.